AI Transparency

English

When you use the shopping chat labelled “AI assistant”, you are interacting with an AI system, not a human support agent. It answers product, compatibility and checkout questions. It may be wrong or incomplete, so verify important details on the product page, at checkout or with human Support. It cannot place an order, change your account or decide a refund or legal claim.

The question you submit and limited recent conversation context go to Anumys’s server, which retrieves documentation from Anumys’s own knowledge service at ai.anumys.eu and uses the OpenAI API to generate a response. The knowledge service also uses OpenAI for query rewriting and embeddings. Do not enter passwords, licence keys, payment details or unnecessary personal data. The website does not save this chat as an account conversation. Persistent response storage is disabled; OpenAI may retain abuse-monitoring logs for up to 30 days under its published API rules. See our Privacy & GDPR Notice and OpenAI API data controls.

Emails sent to support@anumys.eu are processed with the help of Anumys’s AI support agent to classify and summarise the request and help prepare a response. The agent processes the email content, including personal data you include, through the AI service provider configured for that workflow. If you prefer support without this AI-assisted processing, write to noaisupport@anumys.eu; that address is intended for requests handled without the AI support agent. Do not send passwords, licence keys, payment details or unnecessary personal data. AI assistance may be inaccurate and does not decide purchases, refunds, licence entitlement or legal rights.

AI support replies are separate and optional. You can use Support tickets without consent. If you enable AI assistance for a ticket, a support agent must choose to run it; only the text of your latest customer message is sent to OpenAI. Your ticket subject and account/profile fields are not attached, but text you type is sent as written. The generated reply is labelled as AI-generated and is not human-reviewed before sending. The system may close a ticket if your message says the issue is resolved; you can reply to reopen it. You may withdraw permission for future AI processing at any time.

Anumys does not use these assistants to decide purchase, refund eligibility, licence entitlement or legal rights. For general Support, contact support@anumys.eu; to request support without the AI agent, contact noaisupport@anumys.eu. This notice explains transparency under Article 50 of Regulation (EU) 2024/1689; it does not replace the full privacy information or your rights.